We offer a range of domiciliary care services tailored to meet the unique needs of each individual. Our services include personal care assistance, companionship, medication management, and specialized care for conditions such as dementia and palliative care.

Our care assessment process involves an initial consultation where we gather information about the client's needs, preferences, and medical history. This assessment helps us create a personalized care plan that best suits the client's requirements.

Yes, all our caregivers undergo thorough training and are qualified to provide the highest standard of care. We prioritize hiring compassionate individuals with the skills and empathy necessary for domiciliary care. If there is any client specific training required, we will arrange training to be provided by the Nurse Trainer.

We carefully match caregivers with clients based on various factors, including the client's care needs, personality, and preferences. We aim to ensure a positive and comfortable relationship between the client and caregiver.

The cost of our services depends on the level of care required and the specific services provided. We offer transparent pricing, and details can be discussed during the initial consultation where we will provide all the information outlining fees and payment schedules.

To request services, please contact us to schedule an initial consultation. During this consultation, we'll discuss your loved one's needs and create a personalised care plan.

Coverage varies, and we recommend checking with your relevant government programs to determine eligibility and coverage options. We can assist in providing necessary guidance and advise. We now registered on the LWAH dynamic framework agreement with the Oxfordshire County Council and are therefore able to assist with Care provided for by the council.

We encourage open communication. Caregivers provide regular updates through our Care Management System. Family members or designated representatives are encouraged to request access to this Care Management system in order to keep up to date with their loved one’s daily activities and progress. Family members can have the peace of mind even if they are out of the country, simply by following the updates on the Care Management System.

Yes, we understand that compatibility is crucial. If there are concerns or preferences, please communicate these with our management team, and we will make reasonable efforts to accommodate your requests.

We provide care services in Bicester and surrounding villages. If you’re unsure whether we cover your location, please contact us for confirmation.

Our services are available between 7.00 am and 22.00 pm, including weekends and bank holidays. We strive to offer flexible care that fits our clients’ schedules and needs.

Yes, care plans are regularly reviewed and can be adjusted as the client’s needs or preferences change. We aim to provide dynamic and personalized care.

In the rare event of caregiver unavailability, we have a reliable team to ensure continuity of care without compromising quality.

Yes, we can arrange for emergency or short-term care to support clients during unexpected situations or while regular caregivers are unavailable.

Domiciliary care involves scheduled visits by a caregiver to assist with specific tasks, while live-in care provides continuous support, with a caregiver staying in the client’s home. Unfortunately We Care TJ Limited don’t currently offer a live in service, it is something we are working on, so please feel free to enquire with our management team.

Absolutely. Our caregivers are trained to prepare meals that align with dietary restrictions, medical needs, or cultural preferences.

Yes, we offer respite care services to give family caregivers a much-needed break while ensuring their loved one receives professional care.

We prioritize client confidentiality and dignity by adhering to strict professional standards and respecting their personal space and preferences at all times. We also adhere to the Duty of Candour which requires health and social care providers to be open and honest with patients and their families at all times.

We value your feedback. You can share your thoughts directly with our team, via our Care Management System, or through our formal complaints and feedback process.