1. Information We Collect

1.1 Client Information:

• Personal details such as names, addresses, and contact information.

• Health-related information for the purpose of providing domiciliary care services.

• Any other information necessary for the provision of care services.

1.2 Caregiver Information:

• Personal details including names, addresses, and contact information.

• Professional qualifications, employment history, and relevant certifications.

• Background check information as required by applicable laws.

1.3 Website Visitors:

• Information collected through cookies and similar technologies for website analytics.

• Contact information provided through forms on the website.

2. Legal Basis for Data Processing

We process personal information in accordance with applicable laws, including the General Data Protection Regulation (GDPR). The legal bases for processing data include:

• Consent: When you provide explicit consent, such as submitting your details through website forms.

• Contractual Necessity: When processing is required to deliver services as outlined in agreements with clients or caregivers.

• Legal Obligations: To comply with regulatory or statutory requirements, such as maintaining accurate health records.

• Legitimate Interests: For purposes that benefit both the client and We Care TJ Limited, such as ensuring client safety and improving service quality.

3. How We Use Information

3.1 Client and Caregiver Information:

• To provide domiciliary care services and communicate with clients and caregivers.

• For internal record-keeping, billing, and administrative purposes.

• To comply with legal and regulatory requirements.

3.2 Website Visitor Information:

• To improve and customize the user experience on our website.

• For analytics and marketing purposes.

• To respond to inquiries submitted through online forms.

4. Special Categories of Data

We collect sensitive data, such as health-related information, which is classified as a “special category” under GDPR. This data is processed with the utmost care and only for purposes such as:

• Delivering tailored domiciliary care services.

• Ensuring the safety and well-being of clients.

• Complying with legal and regulatory requirements.

Advanced security measures, including data encryption and access controls, are in place to safeguard this information.

5. Information Protection

We implement strict security measures to protect personal information from unauthorized access, disclosure, alteration, and destruction. Access to personal information is restricted to authorized personnel only.

6. Information Sharing

We do not sell, trade, or otherwise transfer personal information to third parties without consent. Information may be shared with:

• Healthcare Providers: To coordinate care and ensure clients receive necessary medical attention.

• Regulatory Bodies: To comply with legal obligations or inspections.

• Emergency Services: In critical situations where a client’s health or safety is at risk.

• Service Providers: Such as IT support, payment processors, or analytics services, who assist us in delivering our services.

All third-party partners are required to adhere to strict data protection standards.

7. Data Retention

Personal information is retained for the duration necessary to fulfill the purposes outlined in this privacy policy or as required by law.

8. Data Breach Notification

In the unlikely event of a data breach:

• Affected individuals will be notified promptly if the breach poses a risk to their rights or freedoms.

• Relevant regulatory authorities, such as the Information Commissioner’s Office (ICO), will be informed within 72 hours of becoming aware of the breach, as required by law.

• Steps will be taken to mitigate any potential harm and prevent future incidents.

9. Your Rights

Clients, caregivers, and website visitors have the following rights:

• The right to access, correct, or request deletion of their personal information.

• The right to manage cookie preferences and opt-out of certain data collection.

• The right to request data portability, allowing personal data to be transferred to another service provider.

Requests can be submitted to our Data Protection Officer (DPO) via the contact details below.

10. Cookie Policy

Our website uses cookies to improve your browsing experience. These include:

• Essential Cookies: Necessary for website functionality, such as secure login.

• Analytics Cookies: To track how visitors use the site and improve content.

• Marketing Cookies: To provide personalized advertisements based on your preferences.

You can manage cookie preferences through your browser settings or our cookie consent tool. For more details, please refer to our Cookie Policy.

11. Changes to Privacy Policy

We reserve the right to update and modify this privacy policy as needed. Changes will be reflected on our website with a revised date.

12. Contact Information

For questions or concerns regarding this Privacy Policy, or to exercise your data protection rights, please contact:

Data Protection Officer
We Care TJ Limited - Mrs Jenny Green
18 Deans Court
Email: office.wecarelimited@gmail.com
Phone: 01869 254 031